He was funny and when we asked about the name of some of the flowers, we saw he called his grandma to ask her what they were called! Transfer took about 30 minutes, and we arrived at the resort ahead of the bus even after a very long delay at the airport due to lost luggage. We booked a private transfer on-line through Best Jamaica, it was easy to book, and our driver Shaun was fantastic! He showed us places on the drive talked about placed to visit and restaurants we should try out. We traveled with Air Transat departing out of Montreal. ![]() We traveled to the Ocean Coral Springs from Saturday March 12 to March 19th, 2022. ANDRE NESBETH THAT CAME AND SORT OUT THE AC IN THE ROOM FOR US HE KNOWS TIME MANAGEMENT AND HOW TO DO HIS WORK HE NEED TO BE DEALING WITH EVERYTHING AROUND THAT PLACE □□□□□□Now to the problem segment now So I came there for my friend birthday and the service there is poor no good customer service from the front desk or the dinning room department worst thing ever they acting like jamaican should not visit the hotel because they or not giving TIP so they or not running to assist them I see it for my self we came to the restaurant for dinner we stand up waiting to be sit by the hostess no one came we had to get a seat for ourself and no give us drinks or water abt half a hour I have to call for some assistance it's a new hotel and there service is not hundred you guys to improve every hotel I visit I give TIP if I get good service have no problem doing tht cuz it's not easy to be on ur foot all day the little cooler that was in the room wasn't clean they only pack it with drinks it was dirty and thts not a good look we had to clean it and put back the stuff inside you guys need to change up the menu as well and entertainment department need sumting to draw the visitor them boring nah lie but the environment is beautiful I love it no lie like I'm in Miami doing some shopping at the mall but management call a meeting and discuss some new ideas enuh respect I'm out… There us one restaurant open late but you can't take away the meal, as I guess they want to force you to pay the delivery charge …įirst I must give A big thanks to maintance supervisor Mr. At the other two hotels this is free as I is an all inclusive. So the cost of the late night snack would be significantly more than the cost of the meal. Also they said that you can order room service, which the meal is free of cost, but you have to pay for each person in the room a delivery charge. So I never spoke to them and no message was left it anyone followed up. No they have to call me at the room, which for me says that an incident happened and then they want to make it worse by asking me to stay in the room when I should be out enjoying the property. I am like I can give my number and they can call me. They acted quickly but that told me that I had to make an official report to something like Loss Prevention and then that the person would call me at my room. An incident happened at the lazy river and I reported it. Second is that the room wasn't restocked with the mini bar the best day. Never happened but that wasn't important (room was lovely.a junior suitel. They told me a butler came with the room and the butler would reach out to me. I turned up and they did a good job with the check in. ![]() They both offer much better service than Ocean Coral Spring and service is critical when one is on vacation. Here is the problem though why I prefer hotels like the Hilton and Holiday Inn, that both have very good food, but not as great a product. The hotel has one of the best products out there, in terms of what it offers, and the food is good. I went to this hotel recently, for the second time. Hotels near Reggae Walk of Fame and Museum.Hotels near Falmouth Mystic Lagoon Tours.Hotels near Glistening Waters Luminous Lagoon Tour.Adults Only and Adult Friendly Resorts in Jamaica.
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